Privacy policy

Effective Date: April 24, 2025

Welcome to myonemd.com (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or contact our healthcare team.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you fill out a form, request information, or contact us directly, we may collect:

  • Full name

  • Email address

  • Phone number

  • Location (ZIP code or address)

  • Health-related information you choose to provide

b. Automatically Collected Data

We may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device identifiers

  • Referring URLs

  • Interactions with our ads (Google Ads, Facebook Ads, etc.)

c. Cookies and Tracking

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience and measure the performance of our digital campaigns.

2. How We Use Your Information

We may use your information to:

  • Respond to your inquiries or connect you with a provider

  • Schedule appointments or consultations

  • Improve the performance and content of our website

  • Personalize your experience with our services

  • Deliver and measure the effectiveness of marketing and advertising

  • Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share your data only:

  • With our internal healthcare team to coordinate services

  • With trusted partners or service providers (e.g., CRM platforms, analytics tools, marketing platforms) solely to perform services on our behalf

  • When required by law or to protect our legal rights

4. Third-Party Services

Our website may link to third-party tools (e.g., Google Ads, HubSpot, Meta) that may collect information in accordance with their own privacy policies. We are not responsible for the privacy practices of those platforms.

5. Data Security

We implement industry-standard safeguards, including encryption, firewalls, and secure servers, to protect your personal information. However, no data transmission over the internet can be guaranteed as 100% secure.

6. Your Privacy Choices

You may:

  • Opt out of email marketing by clicking “unsubscribe” in any email

  • Disable cookies in your browser settings

  • Request to access, update, or delete your personal information by contacting us

7. HIPAA Notice

While we take your privacy seriously, please note that general website inquiries are not governed by HIPAA unless submitted through our secure patient intake process. For protected health information (PHI), please use the secure channels provided by our staff.

8. Children’s Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal data from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact:

oneMD

Phone: (502) 899-7163